The first issue is the actual number of complaints Safelite receives each year on the www.bbb.org website (Better Business Bureau). It is astronomical! Although they are responding to each one of these issues (in order to keep their A+ rating with the BBB), they have had a total of 503 complaints filed with the BBB in the last 3 years.
Browse down a little bit more and you can see the number of customer reviews. A total of 119 reviews includes 110 with a negative experience.
There are dozens and dozens of websites, webpages, forums, and even insurance company customer service portals filled with customer complaints against Safelite. It is well disproportionate, even for a company of its size and stature.
The importance here is to highlight the dangers of allowing a near monopoly to develop, especially regarding something as critical to people’s safety as auto glass repair and replacement services.
Just do your homework!
Before you file an auto glass claim with your insurance company, do what Auto Glass City does! Research for the most reputable local auto glass shop near you and tell your insurance company who you have selected.
Or you can always book your services with us and we will guarantee you with the best local auto glass repair and replacement service provider in your area, including a lifetime warranty and the guarantee that you will be safe and satisfied.
Want to file an auto glass claim directly with your insurance company anyway?
If you still want to file an auto glass claim directly with your insurance company, we have compiled instructions to do it by selecting your carrier here.
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